This page will include the following instructions:

1. How to purchase license subscription.
2. How to upgrade my software license.
3. How to extend my software license.
4. How to cancel current license and get refunds into my account.

1. Step by step to purchase XProxy subscripton.

First, you can check all features and pricing comparison for each subscription on our Pricing page. This helps you pick the subscription that suits your needs best.

There are 4 steps to purchase subscription:

1. Visit the My Device page on Menu. From there, you can select the specific device you wish to subscribe to.
2. Hit the Purchase Plan button. If you don't see this button, you might need to activate license of device first. Follow the instruction of active license in our guide.
3. Choose Your Subscription Details:
   - Select your preferred plan from the available options.
   - Specify the number of modems or dongles you'll need.
   - Choose the duration that works best for you.
   
4. Once you've made your selections, go ahead and click the Subscribe Now button to complete the process. If your balance isn't sufficient, we have the instruction on how to deposit to XProxy account in our guide .

After completing the subscription, take a moment to review the invoice for your newly purchased subscription. You can access this invoice through the Balance page.

2. Step by step to upgrade XProxy subscripton.

Upgrading your subscription won't waste your money. We calculate the cost difference based on your remaining subscription time. So, you'll only pay for what you use. No unnecessary fees. We're here to ensure you get the most value without any financial worries.

The subscription upgrade is flexible, with 3 options:

• Upgrade plan: do not change the expiration date and items, only upgrade plan from Basic to Premium or from Premium to Business. Upgrade fee is based on the remaining days of the subscription.
• Upgrade items : do not change the expiration date and plan, only upgrade item number. Upgrade fee is based on the remaining days of the subscription.
• Upgrade all: allow to upgrade plan, item, duration. The expiration date will be calculated according to upgrade date. So for the upgrade all, we'll charge the upgrade fee as the difference between the cost of the new plan and the remaining days of the old plan.

3. Step to extend license

- Extend license will add number of days corresponding with current plan.

- Click Extend Subscription & the Price will show.

- You can extend your license anytime, the remaining days of current subscription will be retained.

4. Step to cancel old license & get back refunds to your balance

- This function help you cancel your current license to decide start new subscription in case merge or split between license you have.
- Click Cancel Subscription on your current subscription, the system will notice you the funds be refunded.
- This function is not applied for Lifetime subscription.

 

We only handle subscription upgrades, not downgrades. If you run into any problems with upgrading or purchasing a subscription, just message our support team on Telegram. We're online 24/7.