Purchase / Upgrade / Extend / Cancel Subscription

Learn how to subscribe your active devices to paid plans, scale up modem limits, manually extend billing cycles, cancel automatic renewals, or terminate subscriptions for an instant, pro-rated balance refund.

XProxy Software License Tiers

XProxy licenses are priced independently from your physical hardware. Every server, Box, or DIY controller begins on a lifetime Free Plan. You can purchase a subscription tier based on the features you require:

• Free Plan (Testing): Lifetime plan bundled with all XProxy installations. Supports up to 5 active modems, auto-generated HTTP/SOCKS5 proxies, and basic rotating API.
• Basic Plan (Personal Use): Adds dual-stack IPv6 support, SOCKS5 UDP (QUIC/HTTP3) proxy streams, local OpenVPN/WireGuard servers, and Telegram chat support.
• Premium Plan (Power Users): Adds advanced anti-detection security tools (TCP/OS Fingerprint spoofing, WebRTC leakage prevention, DNS Faker) and the dashboard AI Troubleshooting Assistant.
• Business Plan (Commercial Reselling): Adds custom proxy authentication methods, rotation pool groups, Shared Ports (allowing dozens of separate proxy ports to be exposed per modem), and the fully integrated client proxy selling platform dashboard.

How to Purchase a New Subscription

To move your device off the Free Plan and register a new paid license subscription:

1. Log into your XProxy Cloud Console and navigate to My Devices.
2. Click the Purchase Plan button on the target device card.
3. In the slide-over panel, select your subscription settings:
   • Package: Choose Basic, Premium, or Business.
   • Capacity: Select the maximum number of modems that can run concurrently on the server (presets for 10, 20, 30, 40, 50, 80, 150 modems).
   • Billing Cycle: Choose 3 Months, Annual (saves ~20% compared to monthly), or Lifetime (one-time fee).
   • Renewal Option: Set to Auto-renew (automatic deduction from balance) or Manual.
4. Verify the final price in the invoice summary and click Add Now (or Confirm). The purchase total is instantly deducted from your Account Balance.

How to Upgrade Your Active Subscription

Upgrades are fully pro-rated — you never lose money. The system automatically calculates the unused value of your active subscription and applies it as a direct credit discount towards your upgrade request.

To perform an upgrade, open the device action menu (three-dots icon on the card) and select Upgrade. Choose one of three available upgrade pathways:

1. Upgrade Plan (Move Tiers): Move to a higher plan tier (e.g., Basic → Premium). Your active modem count and expiration date stay exactly the same. You pay only the pro-rated price difference for the remaining days of your cycle.
2. Upgrade Items (Scale Modems): Increase the allowed number of modems on your active plan (e.g., scale from 10 modems to 40 modems). The plan tier and expiration date remain the same.
3. Upgrade All (Full Reset): Adjust your plan tier, modem capacity, and billing cycle simultaneously. The system ends your current subscription, calculates its remaining credit value, applies it to the order, and starts a fresh billing cycle from the upgrade date.

How to Manage Renewal (Auto vs. Manual)

XProxy provides flexible choices for license renewals to ensure your proxy network remains online without unexpected downtime:

• Auto-Renew (Default): The licensing system automatically validates your Account Balance 1 day before expiration. If sufficient funds exist, the plan price is deducted and the license is extended. If funds are insufficient, a warning is sent to your account email.
• Manual Renew: Auto-billing is disabled. Your subscription will expire at the end of the billing period, dropping back to the Free Plan. You must extend the license manually.

To switch between Auto-Renew and Manual Renew, or to view the specific logs of a single device:

1. Go to the My Devices panel.
2. Click on the device card to open the Device Details page.
3. Locate the Subscription card in the center of the details layout.
4. Under Auto Renew, click the Enable (or Disable) button to toggle automatic balance deductions.
5. Scroll to the bottom of the details page to review the License & Subscription History table for a historical record of all plan actions on this device.

How to Extend Your Subscription Manually

If you prefer manual renewals or want to secure long-term discounts in advance:

1. Click the Extend button on your active device card (or select Extend from the card's action menu).
2. Select your desired extension billing cycle (3 Months, Annual, or Lifetime).
3. Confirm the renewal details. The new duration is appended to your current expiry date, ensuring you lose zero remaining days from your active cycle.

How to View Your Billing History (Orders & Invoices)

Every account action, including wallet deposits, license purchases, plan upgrades, manual extensions, and pro-rated refunds, is fully tracked. You can view your billing logs via two methods:

Path A — View Device-Specific History (Inside Device Details)

To inspect the historical timeline, dates, and amounts spent on one specific device:

1. Go to the My Devices panel.
2. Click on the target device card to open the Device Details page.
3. Scroll to the bottom of the page to find the License & Subscription History table.
4. This table documents every transaction action (e.g., subscribe, upgrade, extend, refund), the plans modified, key expiration shifts, and the exact payment amount for this device alone (see the Device Details screenshot above).

Path B — View Global Account Invoices (My Orders)

To view a consolidated ledger of all transactions across all devices, plus wallet deposits and coupons:

1. In the left sidebar of the Console, navigate to the My Orders section.
2. Review your central account ledger table containing:
   • Invoice #: Click the blue invoice ID link to view or print detailed bill receipts.
   • Type: Categorized as subscribe, extend, upgrade, refund, or deposit.
   • Amount: The total transaction cost charged to or credited back to your account.
   • Balance: Your updated wallet account balance immediately following the transaction.
3. Use the filter chips at the top (e.g., Subscribe, Upgrade, Refunds) to quickly filter invoices by transaction type.

How to Terminate a Subscription for a Pro-Rated Refund

If you no longer need a paid license, you can cancel it immediately for a refund credited directly to your account balance:

1. Go to your device details page and select Cancel Subscription from the action options.
2. The console will calculate and display the exact pro-rated refund value corresponding to the remaining unused days on your subscription.
3. Click Confirm. The subscription terminates immediately, the device falls back to the Free Plan, and the pro-rated credit is added to your Account Balance instantly.

Frequently Asked Questions