Frequently Asked Question

- The pricing above does not include hardware.
- We separate hardware and software pricing to support customers who already have hardware and customers who don't.
- If you are planning to buy cheap and optimized hardware from us, you can refer XProxy hardware shop.
- We always have a promotion to buy our hardware, get promotion balance to renew the software, contact us!

- Each dongle will generate up to 2 IPs (1 IPv4 and 1 IPv6) at a time. We can create multiple proxies, but it can only connect to one of the two IPs above.
So, if each dongle/sim is supported IPv6 then we can create one more IPv6 proxy, by default there is always one IPv4 proxy.
- With business plan, you can create customize proxies with Shared Proxies function.
It will help you create dozens, even hundreds proxies each dongle, but all of these proxies have to connect to 1 or at most 2 types of IP above.

By rotating IP functions, you can generate hundreds of IPs per day for every modem you have.
XProxy software guarantee that the IP after changing will be different from the previous one, this will keep the proxy always fresh.

- Yes, the format of proxies created by XProxy can be used optionally.
You can leave the format as you like user:pass@ip:port or ip:port and use IP authentication (do not use a password), all are provided by us.
Support suitable for all tools on the market.
- XProxy support rotation link so you can change IP anytime. Ex: http://yourserver.com/reset?proxy=yourserver:4001

- The Lifetime license is designed for customers who are used to XProxy, and they also don't need further support from us after first year of use.
- This is a super economical license, so you can use the our service for a lifetime.
- Lifetime license is required for a one-time payment, this is the price shown to you, that's all.
- A lifetime license come with one year premium support, after one year you can use service normally (include update, security fix, improvement,...)

It's depend on motherboard of your hardware. Our software does not restriction (for more than 100 dongles, please contact us).
You can test the capacity of your hardware by this steps:
- Install our software following by Full guide
- Plug all USB Hub & dongles
- Run command: ifconfig or lsusb to see all devices connected.
If you purchase XProxy XB22, it can support up to 40 dongles in this case.
If you want to the hardware support more than 40 dongles, please looking for the XProxy Mini Server

Sorry about that, currently our service has not supported. You are only purchase 50 dongles license x 3 servers.

- Yes, in this case (upgrade to higher plan), please contact us to charge the difference fee between old license and new license (we will working for automatically in future).
- In case of you want to downgrade to another plan, you must Cancelling your current plan here, then subscribe to new plan.

- Yes, XProxy software runs on any Linux-based device. Especially XProxy can run on both Proxydize Box. XProxy software is compatible with more than 50 types of dongles in the world, and almost all are Huawei, and ZTE brands.

- We use DHL Express , UPS Express Worldwide Saver or FedEx International Priority shipping. You will receive the tracking code 2-4 business days after successful payment confirmation. The shipping time from Asia to worldwide destinations can vary based on several factors such as the origin and destination countries, customs clearance procedures, and any delays. In general, DHL Express , UPS Express Worldwide Saver or FedEx International Priority provides delivery within 3-7 business days to most major cities around the world.

- Depending on the destination and the number of orders, we will report the shipping time within 1 working day. Some countries near Asian, we can offer free shipping.
- We always have a promotion to buy our hardware, get promotion balance to renew the software, contact us!

- All xproxy hardware purchases made on our website have a 14-day return policy from the date of order, no questions asked. Original packaging is not required, however the items must be undamaged. Items that were damaged by the user cannot be returned. If a customer receives a damaged package, they must take a picture of the package before opening it. Opened packages cannot be accepted as proof of damaged items. In case of a return request, the customer must return the items undamaged and they will be responsible for return shipping. Returned items will be subject to a restocking fee of 30% except in the case of a replacement, in which case there will be no fee and xproxy will cover the return shipping. If a user requests a return or refund for any item more than 2 times in the entire lifespan of their account, they will permanately lose the right to request a refund or return.

- Yes, XProxy software is compatible with more than 50 types of dongles in the world, and almost all are Huawei, and ZTE brands.

- Yes, XProxy Software fully supports multiple dongles on the same server or USB hub.

- Yes, you can. XProxy Software is fully compatible with any Linux computer, including equipment from other manufacturers such as Proxidize. You may getting started the document Buy my self hardware to determine get your own hardware or Purchase the kit from our store - XProxy Shop.

- There are 3 ways to change / rotate IP of Proxy:

1. Rotate IP directly on the dashboard of XProxy.
2. Setup Auto / Schedule rotation IP per port.
3. Call the API to the position of device or the port of Proxy.

You may getting detail at the document How to change / rotate IP of Proxy?

- XProxy has fully API for BOT development. You can easily integrate rotation API for your BOT actively every farming new account. Also, XProxy provides a set of backend APIs for selling mobile proxies. Detailed API documentation can be found on our Github here.

- Yes, XProxy is designed from personal to business projects. We have been accompanying many websites selling mobile proxy on BlackhatWorld and many other proxy business communities. We always have a team to help you set up your website including payment gateway and fully automatic to provide proxies for your customers. Your job is simply marketing and customer care using your proxy.

- Well, the default XProxy after setup is local only to make sure your proxy is protected and doesn't leak.

- XProxy is designed for easy installation for users who don't need much network knowledge. You just need to follow these steps to configure on the router and your proxy is ready for external use. Don't forget to configure your proxy's Authentication to ensure your proxy is always protected.

- Yes, you can. XProxy is designed for easy installation for users who don't need much network knowledge. XProxy supports both authentication types of proxy by Username:Password or IP whitelist when used public. You just need to follow these steps to configure on the router and your proxy is ready for external use.

- Yes, XProxy is designed from personal to business projects. We have been accompanying many websites selling mobile proxy on BlackhatWorld and many other proxy business communities. We always have a team to help you set up your website including payment gateway and fully automatic to provide proxies for your customers. Your job is simply marketing and customer care using your proxy.

- XProxy is available worldwide. But be aware of making sure to comply with the laws of using proxies in your country. We only provide software and hardware to create proxies.

- Yes, you need home network and internet modem to set up proxy. XProxy is designed for easy installation for users who don't need much network knowledge. Simply plug and play and your proxy is ready to use.